1. BACKGROUND

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a) This document ("Privacy Policy") is an electronic record in terms of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules framed thereunder, as applicable.

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b) This Privacy Policy is issued by Karnataka Fragrance ("Company"), having its place of business at:

#518, 1st Main, Iiyas Nagar,
100 Ft. Ring Road, J.P. Nagar,
Bengaluru, Karnataka – 560111

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c) This Privacy Policy covers:

• The type of information collected from the Company, including personal data or information (if any) collected from Users while using the website/application ("Platform");

• The purpose, means, and modes of usage of such information; and

• How and to whom such information collected will be disclosed.

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d) For the purpose of this Privacy Policy, wherever the context so requires:

• "You", "Your", or "User" means any natural or legal person that engages with the Company.

• "We", "Us", or "Our" means the Company, its employees, and authorized agents performing services on behalf of the Company.

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e) All other defined terms in this Privacy Policy shall have the meaning assigned to them in the Company's Terms of Use available at: https://karnatakafragrance.com/pages/terms-conditions

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f) We reserve the right to modify this Privacy Policy at any time. We will notify You of any changes through an announcement on Our Platform. You agree to periodically review the updated Privacy Policy and consent to such changes by continuing to engage with the Company.

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g) If You choose to use the Platform, You agree to the collection and use of Your information in accordance with this Privacy Policy.

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2. WHAT CONSTITUTES PERSONAL INFORMATION?

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a) "Personal Information" or "Personal Details" means any information relating to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such person, including but not limited to:

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• Passwords

• Financial information such as bank account details, credit/debit card information, or other payment instrument details

• Information received under lawful contracts or from public sources

• Registration details provided during account creation or thereafter

• Call data records

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3. TYPE OF INFORMATION COLLECTED FROM YOU

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a) When You use the Platform, We may collect the following Personal Information:

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• Information about Your browsing activity and use of the Platform

• Information regarding transactions conducted on the Platform

• Financial information including bank account details, credit/debit card information, or other payment instrument details

• Consumer survey information

• Age

• Interests

• Hobbies

• Socio-economic information

• Registration information provided while creating an account

• Information for subscribing to services or email notifications

• Information received from third parties

• Information shared through connected interfaces

• Name

• Date of Birth

• Email Address

• Mailing Address including PIN Code

• Contact Number

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4. USE OF COLLECTED INFORMATION

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a) The information collected shall be used for:

• Contacting or identifying You

• Providing services availed from the Company

• Facilitating payments relating to Your engagement with the Company

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b) Legal Basis for Processing Personal Information

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We process Your Personal Information based on:

 

• Your consent; or

• As permitted under applicable law.

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c) Your Personal Information will primarily be stored in electronic form.

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5. DISCLOSURE OF INFORMATION

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a) Subject to this clause, the Company does not sell, trade, rent, or disclose Your Personal Information to any third party.

However, disclosure may occur:

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• Where required by law

• Pursuant to government requests

• During judicial proceedings

• To investigate fraud, security issues, or legal claims

• Where unauthorized third parties unlawfully intercept communications

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By using the Platform, You authorize the Company to disclose information to government authorities where required by applicable law.

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b) We may engage third-party companies or individuals for:

• Facilitating Our services

• Processing financial transactions

• Providing services on Our behalf

• Performing service-related functions

• Analyzing Platform usage

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c) These third-party providers receive access only to the Personal Information necessary for performing assigned tasks and are contractually prohibited from using it for any other purpose.

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d) We reserve the right to disclose Personal Information whenever required by law or where We believe such disclosure is necessary to:

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• Protect Our legal rights

• Protect another person from harm

• Comply with legal obligations

• Respond to court orders or legal proceedings

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6. WEBSITE COOKIES

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a) Our website uses temporary cookies containing small amounts of anonymous identifier data. These cookies are stored on Your device to:

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• Improve website functionality

• Administer the Platform

• Enhance service quality

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b) Temporary cookies are generally deleted automatically when You close Your browser. Users are encouraged to clear browser cookies manually if desired.

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c) We may also use third-party cookies to understand user behavior and improve Our services. These cookies do not store Personal Information.

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d) You may choose to accept or refuse cookies. However, disabling cookies may affect certain Platform features.

e) Information collected through cookies is never sold, rented, or shared with third parties.

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7. YOUR RIGHTS

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a) Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law.

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b) Consent Withdrawal

You may withdraw Your consent for storing or processing Personal Information at any time.

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c) Access or Deletion of Personal Information

Subject to applicable law, You may request access to or deletion of Your Personal Information.

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d) Rectification

You may request correction of inaccurate or incomplete Personal Information.

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e) Grievance Redressal

You are entitled to submit grievances relating to Our handling of Your Personal Information.

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f) To exercise any of the above rights, please contact Us using the details provided below.

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8. SECURITY PROCEDURES

a) We maintain commercially reasonable security policies, procedures, and technical safeguards to protect Personal Information against:

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• Unauthorized access

• Improper use

• Unauthorized disclosure

• Unauthorized modification

• Accidental loss or destruction

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b) However, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, We cannot guarantee absolute security of any information transmitted to Us.

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c) Data Breach Protocol

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In the event of a Personal Information breach, We will:

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• Notify the appropriate government authority as required by law

• Notify affected Users

• Take remedial and mitigation measures in accordance with applicable legal requirements​

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9. OPTING OUT OF MARKETING COMMUNICATION

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If You no longer wish to receive marketing communications from Us, You may write to Us requesting removal from such communications, and We will comply with Your request.

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10. THIRD-PARTY LINKS

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a) Our Platform may contain links to third-party websites ("Linked Sites"). These sites are not operated by Us.

We recommend reviewing their respective Privacy Policies before using them.

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b) Links to third-party websites do not constitute referrals, endorsements, or affiliations with those websites.

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c) Once You leave Our Platform and access a Linked Site, Your use will be governed by that site's:

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• Terms of Use

• Privacy Policy

• Other applicable policies

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The Company shall not be responsible for:

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• Content on Linked Sites

• Products or services offered

• Advertising

• Errors or omissions

• Defamatory or offensive content

• Losses arising from reliance on such websites

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11. GOVERNING LAW AND JURISDICTION

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This Privacy Policy shall be governed by and construed in accordance with the applicable laws of India.

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The courts located in Mysore shall have exclusive jurisdiction over any dispute arising under or relating to this Privacy Policy.

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12. GRIEVANCE OFFICER

If You have any concerns regarding the use of Your Personal Information or any privacy-related issue, please contact:

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Karnataka Fragrance

Address

#518, 1st Main, Iiyas Nagar, 100 Ft. Ring Road
J.P. Nagar, Bengaluru, Karnataka – 560111

Phone: 080 2666 5171

Mobile: +91 99805 67161

Email: karnatakafragrance@yahoo.com